Q: Order Inquiry

Ordering with HATCH – Can I amend or cancel my order? If you need to adjust your order or delivery details, please contact us as soon as possible and we will always do our best to help. You will receive an order confirmation acknowledging receipt of your purchase. Your order is formally accepted once we dispatch your items and send a shipping confirmation email. Once dispatched, we are unable to amend delivery details. In the rare event of a pricing or technical error, we reserve the right to cancel the order and issue a full refund. Your Right to Change Your Mind Under UK law, you have the right to cancel your purchase within 14 days of receiving your goods, for any reason. To do so, please email help@hatchcollection.uk within 14 days of delivery, quoting your order number, and return the goods within 14 days of notifying us. We will refund the full purchase price and the cost of standard delivery. Refunds are processed within 14 days of receiving your return (or proof of postage) and are issued to your original payment method.

Q: Shipping

Delivery – When will my order arrive? Orders are prepared and dispatched Monday to Friday, excluding UK public holidays. Please note, we ask for 1-2 business days for order processing. Estimated delivery times are shown at checkout. These are provided as guidance rather than guaranteed dates. While we work closely with our delivery partners, delays outside our reasonable control may occasionally occur. Responsibility for the goods passes to you once delivery has been made to the address provided. Pre-Orders Where an item is available for pre-order, the estimated dispatch date will be shown on the product page. Should there be any significant delay, we will contact you directly.

Q: Returns & Exchanges

Our 30-Day Returns Promise In addition to your statutory rights, we offer a 30-day returns window for UK customers. We kindly ask that items are returned in their original condition, unworn and unused, with tags and packaging intact. This is a voluntary policy and does not affect your legal rights. To ensure fairness for all customers, we reserve the right to decline returns where there is reasonable evidence of misuse. Looking to return a gift? Please email our customer service team at help@hatchcollection.uk for assistance! Items Not Eligible for Return Under our voluntary returns policy, the following items cannot be returned: Items marked 'Final Sale Personalised pieces Gift cards Sealed goods not suitable for return for health or hygiene reasons once unsealed Your statutory rights remain unaffected. Refunds Refunds are issued within 14 days of receiving your return (or proof of postage). If you return part of your order, we will refund the relevant portion accordingly. Refunds are made using your original payment method. Exchanges For the most seamless experience, we recommend placing a new order for your preferred item and returning the original for a refund.

Q: Sizing & Fit

Sizing & Personalised Advice Our collections are thoughtfully designed to support you before, during and after pregnancy. If you would value personal guidance, our team would be delighted to advise on fit and styling at help@hatchcollection.uk . How Do I Care For My HATCH Pieces? Care instructions can be found under the Details section on the product page. We suggest washing and caring for all HATCH pieces according to the care instructions.

Q: Gift Cards

Gift Cards Www.hatchcollection.uk does not currently sell gift cards. If you wish to purchase a gift card, please visit our store at 206 King's Road. Please note any gift cards purchased at our store will not be eligible for redemption online. HATCH UK gift cards do not expire and may be cancelled within 14 days of online purchase if not redeemed. Gift cards cannot be redeemed for cash.

Q: Payments

Payment Methods We accept major credit and debit cards, PayPal, Apple Pay, Shop Pay and HATCH UK gift cards. If installment or credit options are available at checkout, these are subject to eligibility and provided by regulated lenders. Credit is subject to status and affordability checks.

Q: Contact Us

Contact Us For Customer Service Inquiries: Call Us / +44 20 3757 1131 Email Us / help@hatchcollection.uk For Press & Partnership Inquiries: press@hatchcollection.com partnerships@hatchcollection.com For Wholesale Inquiries: wholesale@hatchcollection.com

Q: Your Rights

If Something Isn’t Right Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If your item is faulty within 30 days of delivery, you are entitled to reject it for a full refund. After 30 days, you may be entitled to a repair or replacement. If a repair or replacement is not possible, a price reduction or refund may apply. Please contact us and we will resolve the matter promptly and personally. Your Statutory Rights Nothing in these FAQs limits your rights under UK consumer law. Governing Law These FAQs and any contract formed between us are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Question 1

Order Inquiry

Accepted Answer

Ordering with HATCH – Can I amend or cancel my order?

If you need to adjust your order or delivery details, please contact us as soon as possible and we will always do our best to help.

You will receive an order confirmation acknowledging receipt of your purchase. Your order is formally accepted once we dispatch your items and send a shipping confirmation email.

Once dispatched, we are unable to amend delivery details.

In the rare event of a pricing or technical error, we reserve the right to cancel the order and issue a full refund.

Your Right to Change Your Mind

Under UK law, you have the right to cancel your purchase within 14 days of receiving your goods, for any reason.

To do so, please email help@hatchcollection.uk within 14 days of delivery, quoting your order number, and return the goods within 14 days of notifying us.

We will refund the full purchase price and the cost of standard delivery. Refunds are processed within 14 days of receiving your return (or proof of postage) and are issued to your original payment method.

Question 2

Shipping

Accepted Answer

Delivery – When will my order arrive?

Orders are prepared and dispatched Monday to Friday, excluding UK public holidays. Please note, we ask for 1-2 business days for order processing.

Estimated delivery times are shown at checkout. These are provided as guidance rather than guaranteed dates.

While we work closely with our delivery partners, delays outside our reasonable control may occasionally occur.

Responsibility for the goods passes to you once delivery has been made to the address provided.

Pre-Orders

Where an item is available for pre-order, the estimated dispatch date will be shown on the product page. Should there be any significant delay, we will contact you directly.

Question 3

Returns & Exchanges

Accepted Answer

Our 30-Day Returns Promise

In addition to your statutory rights, we offer a 30-day returns window for UK customers.

We kindly ask that items are returned in their original condition, unworn and unused, with tags and packaging intact.

This is a voluntary policy and does not affect your legal rights.

To ensure fairness for all customers, we reserve the right to decline returns where there is reasonable evidence of misuse.

Looking to return a gift? Please email our customer service team at help@hatchcollection.uk for assistance!

Items Not Eligible for Return

Under our voluntary returns policy, the following items cannot be returned:

Items marked 'Final Sale
Personalised pieces
Gift cards
Sealed goods not suitable for return for health or hygiene reasons once unsealed
Your statutory rights remain unaffected.

Refunds

Refunds are issued within 14 days of receiving your return (or proof of postage).

If you return part of your order, we will refund the relevant portion accordingly.

Refunds are made using your original payment method.

Exchanges

For the most seamless experience, we recommend placing a new order for your preferred item and returning the original for a refund.

Question 4

Sizing & Fit

Accepted Answer

Sizing & Personalised Advice

Our collections are thoughtfully designed to support you before, during and after pregnancy.

If you would value personal guidance, our team would be delighted to advise on fit and styling at help@hatchcollection.uk.

How Do I Care For My HATCH Pieces?

Care instructions can be found under the Details section on the product page. We suggest washing and caring for all HATCH pieces according to the care instructions.

Question 5

Gift Cards

Accepted Answer

Gift Cards

Www.hatchcollection.uk does not currently sell gift cards. If you wish to purchase a gift card, please visit our store at 206 King's Road. Please note any gift cards purchased at our store will not be eligible for redemption online.

HATCH UK gift cards do not expire and may be cancelled within 14 days of online purchase if not redeemed. Gift cards cannot be redeemed for cash.

Question 6

Visit Us

Accepted Answer

We're not just a website, come meet us in person!

Our HATCH stores are more than a place to shop. They’re a home for our collections, and a destination for the care, knowledge, and little luxuries modern mums want (and deserve).

Visit us! It's always better IRL:

London, UK @ 206 King's Road, London

Call us / +44 20 3757 1131

Email us / help@hatchcollection.uk

Open Sunday 11AM-6PM GMT

Monday-Saturday 10AM-7PM GMT

Bleecker, NYC @ 17 Bleecker NY, NY
Call Us / 646-368-1946
Email Us / bleecker@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Upper East Side, NYC @ 1027 Lexington Ave, NY NY
Call Us / 646-368-1225
Email Us / uppereastside@hatchcollection.com

Open Sunday 12PM - 5PM EST
Monday-Saturday 11AM - 6PM EST

Question 7

Beauty

Accepted Answer

HATCH is devoted to providing non-toxic, feel-good beauty designed to help women everywhere overcome the challenges unique to pregnancy. We're here to face the stretch marks, the thinning hair and the sleepless nights with you.

HATCH Beauty items should be stored out of direct light and in a cool or room temperature setting.

Are HATCH Beauty Products Non-Toxic and Cruelty Free?

Our complete line is Non-Toxic, Plant Derived and Cruelty Free. You can read about each product in its entirety on the product page - all ingredients are listed.

Question 8

Payments

Accepted Answer

Payment Methods

We accept major credit and debit cards, PayPal, Apple Pay, Shop Pay and HATCH UK gift cards. If installment or credit options are available at checkout, these are subject to eligibility and provided by regulated lenders. Credit is subject to status and affordability checks.

Question 9

Contact Us

Accepted Answer

Contact Us

For Customer Service Inquiries:

Call Us / +44 20 3757 1131

Email Us / help@hatchcollection.uk

For Press & Partnership Inquiries:

press@hatchcollection.com
partnerships@hatchcollection.com

For Wholesale Inquiries:

wholesale@hatchcollection.com

Question 10

Your Rights

Accepted Answer

If Something Isn’t Right

Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If your item is faulty within 30 days of delivery, you are entitled to reject it for a full refund. After 30 days, you may be entitled to a repair or replacement. If a repair or replacement is not possible, a price reduction or refund may apply. Please contact us and we will resolve the matter promptly and personally.

Your Statutory Rights

Nothing in these FAQs limits your rights under UK consumer law.

Governing Law

These FAQs and any contract formed between us are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Need help? We’re here for you.

Contact Us